Shipping policy
Last updated: August 21, 2026
Thank you for shopping with The Poster Club. This Shipping Policy explains how we process, ship, and deliver orders, including estimated timeframes, costs, and what to expect if something goes wrong in transit. This policy applies to all orders placed through our website.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Posters, canvas wall art, and apparel are printed and packed to order, so processing time may vary slightly by product.
If we experience a high volume of orders, processing may take an additional 1–2 days. If there will be a significant delay, we will contact you by email.
2. Shipping Destinations & Delivery Times
We ship worldwide from our fulfillment location in Vietnam. Estimated transit time (time in the carrier's hands, after processing) is as follows:
| Destination | Processing Time | Transit Time | Estimated Total Delivery |
|---|---|---|---|
| United States | 1–3 business days | 3–5 business days | 4–8 business days |
| Rest of World | 1–3 business days | 6–10 business days | 7–13 business days |
Delivery estimates are calculated from the date of shipment, not the date of order, and do not include potential delays caused by customs clearance in the destination country. Delivery times are estimates only and are not guaranteed.
3. Shipping Costs
All orders ship free of charge, worldwide, with no minimum order value.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after the order is marked as shipped.
5. Customs, Duties, and Import Taxes
The Poster Club ships internationally from Vietnam. Depending on your country's regulations, your order may be subject to import duties, customs fees, or local taxes (VAT/GST) upon arrival. These charges are determined by your local customs office and are the responsibility of the customer. They are not included in the item price or shipping cost, and we have no control over what these fees may be. We recommend contacting your local customs office for more information before placing an order if you are unsure.
6. Packaging
Posters and prints are shipped rolled in protective tubes; canvas wall art and apparel are packed with protective padding to minimize the risk of damage in transit. If your item arrives damaged, please contact us within 7 days with photos so we can arrange a replacement.
7. Lost, Delayed, or Undelivered Packages
- If your package shows as delivered but you have not received it, please contact us within 7 days so we can investigate with the carrier.
- If tracking shows no movement for more than 10 business days (US) or 15 business days (international) past the estimated delivery window, please contact us and we will open a claim with the carrier and work with you on a resolution (reshipment or refund).
- The Poster Club is not responsible for delays caused by customs processing, natural disasters, extreme weather, or other events outside our control (see Section 9).
8. Incorrect or Incomplete Shipping Address
Please double-check your shipping address at checkout. The Poster Club is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment; additional shipping charges may apply.
9. Force Majeure
The Poster Club is not liable for delivery delays caused by events beyond our reasonable control, including but not limited to natural disasters, customs delays, carrier disruptions, strikes, or other force majeure events.
10. Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
The Poster Club
68 Thanh Xuân Bắc, Hà Nội, 100000, Vietnam
Phone: +84 97 812 888
Email: laceterrell53352@gmail.com